Company Statement

Stage Hands Clothing strives to prioritize your needs on the job.  Backstage professionals are our ONLY focus.

 

Stage Hands Clothing strikes a balance between supporting American owned companies, identifying American manufactured goods, and offering union made options.

 

Stage Hands Clothing works hard to identify products from US Based companies first.  When tradespeople have a favorite product, not available in the USA, Stage Hands Clothing will selectively offer these items. Our products are labeled to help tradespeople make the most educated decisions.

 

We ensure the backstage professional is prepared behind the scenes and in everyday life with the right tools and clothing that protects and looks the best on the job.

US Based Company: Company is located (or headquartered) in America the product may be manufactured elsewhere.

Made in America: Product is manufactured in the USA

Union Made: The shop that created the product has a unionized team

Field Expert Recommended (Field Tested): Experts currently working in the field recommend the product and feel it has helped them to deliver their personal best.

Safe Harbor Certification
The Safe Harbor program is an international data privacy program co-sponsored by the U.S. Department of Commerce and the Swiss government. We voluntarily certified adherence to the U.S.-Swiss Safe Harbor framework for the customer data that we collect. Through this certification, we commit to uphold the Safe Harbor principles of Notice, Choice, Onward Transfer, Security, Data Integrity, Access, and Enforcement. You can learn more about those principles and our obligations under the Safe Harbor Certification Program by going to the U.S. Department of Commerce’s Safe Harbor website at: http://2016.export.gov/safeharbor/swiss. You can also view our Safe Harbor certification information through that site. If you have questions about our Safe Harbor privacy practices or believe that your information has been mismanaged, you can contact us by sending an e-mail to Sales@StageHandsClothing.com.

Who is Stage Hands Clothing?
Stage Hands Clothing is a dynamic online store geared to the needs of the Backstage professional. Stage Hands Clothing offers a wide range of value and quality driven merchandise, including men’s and women’s apparel, and tools and gear used by back stage professionals.

What Information Do We Collect?
We collect Personal Information about users of the Site in the normal course of business. Personal Information is information you provide that identifies you or that could be used to identify you. For example, if you register on our Site you will provide to us your name, address, and email address. You may also provide personal information when you participate in surveys or participate in social networking sites linked to our Site. If you place an order, you submit your phone number and credit card or other payment related information. Personal information does not include aggregate information or de-identified information. Examples of aggregate information include data that shows how many times a product was viewed before being purchased.

We collect information you voluntarily submit when purchasing a product or submitting a comment or review. From your transactions and other interactions with us, we obtain information concerning the specific products or services you purchase or use.

How Do We Use the Information Collected?
• to process and complete your purchase transactions and provide the products and services you request;
• to send you other offerings by mail;
• to contact you about the status of your orders;
• to identify your product and service preferences, so that you can be informed of new or additional products, services, and promotions that might be of interest to you.
• to notify you of product recalls or provide other information concerning products you have purchased;
• to improve our merchandise selections, customer service, and overall customer shopping experience; and
• for third-party advertising
o As an example, Facebook collects certain information via cookies and web beacons to determine which web pages are visited or what products are purchased. Please note that any information collected by Facebook via cookies and web beacons is not linked to any customer’s personal information collected by us.
o Product Reviews. You may choose to submit a product review. If you post a review, we will ask for your email address. Also, any personally identifiable information that you submit as part of the review can be read or used by other visitors to the Site. We are not responsible for any personally identifiable information that you choose to submit as part of your review. We believe you can post a helpful review without disclosing any personal information.

What Information is Shared And With Whom is it Shared?
Third-Party: We provide information (for example, postal addresses and telephone numbers) to certain outside companies for shipping and delivery of your products.

Legal Disclosures: If we are required to disclose customer information pursuant to lawful requests, such as subpoenas or court orders, in response to law enforcement inquiry or in compliance with applicable laws, we will make such disclosure. We also reserve the right to share information with legal authorities and other companies for purposes of fraud protection. In the event the ownership of all or a part of a business within the Stage Hands Clothing Family were to change, customer information pertinent to that business’ operations would likely be transferred to, or licensed for use by, the new owner.

International Orders: We currently do not ship internationally.

California Privacy Rights
Under California Civil Code sections 1798.83-1798.84, California residents are entitled to ask us, one time per year, for a notice describing what categories of personal information we share with third parties or corporate affiliates (including other brands within the STAGE HANDS CLOTHING for those third parties’ or corporate affiliates’ direct marketing purposes. That notice will identify the categories of personal information shared with third parties and used for direct marketing purposes and the name and address of the third parties that received such personal information. If you are a California resident and want a copy of this notice, please submit a written request to the following address: Stage Hands Clothing Customer Service, Stage Hands Clothing, 1841 West Greenleaf, Chicago, IL 60626.

How to Access and Correct Information Collected?
You can update or correct your name, address, telephone number or email address anytime by visiting our websites and clicking on the My Account on our website and registering/logging in with your username/email address and password.

How Can I Opt Out of Receiving Further Communications? How to Unsubscribe from promotional Emails or information sharing
To stop receiving promotional emails contact Sales@StageHandsClothing.com. Please know that it may take up to 30 days to remove you from our emailing lists. If you choose to be removed from our emailing solicitation lists, you will still continue to receive order and confirmation emails as well as emails relating to your other transactions.

Are Branded Private Label Credit Cards Available? Not available.

Do We Send Unsolicited Promotional Emails?
In the future we may send marketing email offers to customers in the United States who have shared their email address through the normal course of business. Currently we do not send promotional emails.

How Do We Safeguard the Information Collected?
We protect against unauthorized disclosures by limiting access only to those employees who need the information to do their jobs. Our employees are trained about their responsibility to protect our customers’ privacy. We limit the information we provide to outside companies to only the information we believe is appropriate to enable them to carry out their responsibilities under our contracts or to offer you products and services we think might be of interest to you. We require that the information collected be used only for the specifically authorized purpose and that its confidentiality be maintained.
How Secure is My Online Transaction? Stage Hands Clothing uses Stripe (https://stripe.com/us/privacy ) for all credit card purchases and does not keep or have access to any credit card information. Below is the statement listed on the Stripe website.
Stripe Privacy Policy — Worldwide
Last updated: April 24, 2017
Welcome to Stripe!
Privacy and online safety are important to Stripe. We offer a software platform and services for helping run an internet business. We collect data about businesses and their customers (“Data”) when they use the platform, the services, and our websites (collectively, “Services”). This privacy policy describes how we collect, use and disclose Data.
In this privacy policy, we sometimes refer to “You”. “You” may be a visitor to one of our websites, a user of one or more of our Services (“User”), or a customer of a User (“Customer”). We’ll do our best to clarify who we are referring to at various points in the policy. This policy does not apply to third-party websites, products, or services even if they link to our Services, and You should consider the privacy practices of those third-parties carefully. If You disagree with the practices described in this policy, You should (a) take the necessary steps to remove cookies from Your computer after leaving our website, and (b) discontinue Your use of our Services. Finally, we have also put together a Cookie Policy that describes in detail how we use cookies and similar technologies.
1. Overview
The Data we collect depends on how our Services are used. Sometimes we receive Data directly, such as when a Stripe account is created, test transactions are submitted through our website, the Stripe Checkout form is used, or we receive an email. Other times, we get Data by recording interactions with our Services by, for example, using technologies like cookies and web beacons. We also get Data from third parties, like our financial partners or identity verification services.
The collection and use of data from a variety of sources is essential to our ability to provide our Services – and to help keep the Services safe. Data is critical in helping us to increase the safety of Your online payments, and reduce the risk of fraud, money laundering and other harmful activity.
2. Data We Collect
a. Personal Data. We call Data that identifies, or that could reasonably be used to identify, You as an individual “Personal Data”. We collect Personal Data in different ways. For example, we collect Personal Data when a business registers for a Stripe account, a Customer makes payments or conducts transactions through a User’s website or application, a person responds to Stripe emails or surveys, or when a Customer uses the “Remember Me” feature of Stripe Checkout. We also receive Personal Data from other sources, such as our partners, financial service providers, identity verification services, and publicly available sources. Personal Data does not include Data that has been aggregated or made anonymous such that it can no longer be reasonably associated with a specific person. The Personal Data that we may collect includes:
• Contact details, such as name, postal address, telephone number, email address;
• Financial and transaction Data, such as credit or debit card number, and bank account information; and
• Other Personal Data, such as date of birth, SSN or EIN.
b. Other Data. We call Data other than Personal Data “Other Data”. We collect Other Data through a variety of sources. One of our sources for Other Data is cookies and other technologies that record Data about the use of our websites, websites that implement our Services, and the use of our Services generally. Other Data that we may collect include:
• Browser and device data, such as IP address, device type, operating system and Internet browser type, screen resolution, operating system name and version, device manufacturer and model, language, plug-ins, add-ons and the version of the Services You are using;
• Transaction data, such as purchases, purchase amount, date of purchase, and payment method;
• Cookie and tracking technology data, such as time spent on the Services, pages visited, language preferences, and other anonymous traffic data; and
• Company data, such as a company’s legal structure, product and service offerings, jurisdiction, company records, and information submitted through the Stripe Atlas service.
3. How We Use Data
a. Personal Data. We and our service providers use Personal Data to: (i) provide the Services; (ii) detect and prevent fraud; (iii) mitigate financial loss or other harm to Users, Customers, and Stripe; and (iv) promote, analyze and improve our products, systems, and tools. Examples of how we may use Personal Data include:
• To verify an identity for compliance purposes;
• To evaluate an application to use our Services;
• To conduct manual or systematic monitoring for fraud and other harmful activity;
• To respond to inquiries, send service notices and provide customer support;
• To process a payment with Stripe Checkout, communicate regarding a payment, and provide related customer service;
• For audits, regulatory purposes, and compliance with industry standards;
• To develop new products;
• To send marketing communications;
• To improve or modify our Services; and
• To conduct aggregate analysis and develop business intelligence that enable us to operate, protect, make informed decisions, and report on the performance of, our business.
b. Other Data. We may use Other Data for a range of different purposes, provided we comply with applicable law and our contractual commitments. In some countries (for example, European Economic Area countries), local legal regimes may require us to treat some or all of Other Data as “personal data” under applicable data protection laws. Where this is the case, we will process Other Data only for the same purposes as Personal Data under this privacy policy.
4. How We Disclose Data.
Stripe does not sell or rent Personal Data to marketers or unaffiliated third parties. We share Your Personal Data with trusted third parties, including:
a. To Stripe Affiliates. We share Data with entities worldwide that we control, are controlled by us, or are under our common control, to provide our Services. Stripe, Inc. is the party responsible for overall management and use of the Data by these affiliated parties;
b. To Stripe Service Providers. We share Data with service providers who help us provide the Services. Service providers help us with things like payment processing (i.e., banks, credit bureaus, payment method providers), website hosting, data analysis, information technology and related infrastructure, customer service, email delivery, Stripe Atlas, and auditing;
c. To Our Users. We share Data with Users (such as merchants and application providers) as necessary to process payments or provide the Services. For example, we share Data with Users about purchases made by their Customers through the Stripe payment processing services;
d. To Authorized Third Parties. We share data with parties directly authorized by a User to receive Data, such as when a User authorizes a third party application provider to access the User’s Stripe account using Stripe Connect. The use of Data by an authorized third party is subject to the third party’s privacy policy;
e. To Third Parties. We will share Data with third parties in the event of any reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, assets or stock (including in connection with any bankruptcy or similar proceedings); and
f. Safety, Legal Purposes and Law Enforcement. We use and disclose Data as we believe necessary: (i) under applicable law, or payment method rules; (ii) to enforce our terms and conditions; (iii) to protect our rights, privacy, safety or property, and/or that of our affiliates, You or others; and (iv) to respond to requests from courts, law enforcement agencies, regulatory agencies, and other public and government authorities, which may include authorities outside Your country of residence.
5. Security.
We use reasonable organizational, technical and administrative measures to protect Personal Data within our organization. Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure. If You have reason to believe that Your interaction with us is no longer secure (for example, if You feel that the security of Your account has been compromised), please contact us immediately.
6. Advertising.
We may use third-party advertising companies to serve advertisements regarding goods and services that may be of interest to You when You access our websites, based on Data relating to Your access to and use of our websites on any of Your devices, as well as Data received from third parties. To do so, these companies may place or recognize a unique cookie, or similar tracking technology, on Your browser (including the use of pixel tags). They may also use these technologies, along with data they collect about Your online use, to recognize You across the devices You use, such as a mobile phone and a laptop, and to make decisions about the advertisements You see. If You would like more information about this practice, and to learn how to opt out of behavioral advertising delivered by Network Advertising Initiative member companies in desktop and mobile browsers on the particular device on which You are accessing this Privacy Policy, please visit the Network Advertising Initative and Digital Advertising Alliance.
You may download the AppChoices app to opt out in mobile apps. In order to understand and improve the effectiveness of our advertising, we may also use web beacons, cookies, and other technologies to identify the fact that You have visited our website or seen one of our advertisements, and we may provide that Data to one or more third party advertising networks. The Data we provide may include the time and date of Your visit to our website, pages viewed, links clicked and other information that does not disclose your ‘real world’ identity. Those advertising networks may recognize the web beacon or cookie associated with Your visit to our website when You visit other websites on which they serve advertising, and they may make decisions about the advertisements You see based on it. We may choose to work with Google AdWords, Doubleclick, AdRoll or other advertising networks. Each of these companies has its own privacy policy, which we encourage You to review. For more information about advertising and tracking online, visit the Network Advertising Initiative. This website allows consumers to “opt out” of the behavioral advertising delivered by member companies. To learn more about the cookies that may be served through our Services, and how you can control our use of cookies, please see our Cookie Policy. At present, there is no industry standard for recognizing Do Not Track browser signals, so we do not respond to them.
7. Choice and Access.
You have choices regarding our use and disclosure of Your Personal Data:
a. Opting out of receiving electronic communications from us. If You no longer want to receive marketing-related emails from us on a going-forward basis, You may opt-out via the unsubscribe link included in such emails. We will try to comply with Your request(s) as soon as reasonably practicable. Please note that if You opt-out of receiving marketing-related emails from us, we may still send You important administrative messages that are required to provide You with our Services.
b. How You can access or change Your Personal Data. If You would like to review, correct, or update Personal Data that You have previously disclosed to us, You may do so by signing in to Your Stripe account or by contacting us.
If emailing us Your request, please make clear in the email what Personal Data You would like to have changed. For Your protection, we may only implement requests with respect to the Personal Data associated with the particular email address that You use to send us Your request, and we may need to verify Your identity before implementing Your request. We will try to comply with Your request as soon as reasonably practicable.
8. Retention Period.
We will retain Personal Data for the period necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law. Please note that we have a variety of obligations to retain the Data that You provide to us, including to ensure that transactions can be appropriately processed, settled, refunded or charged-back, to help identify fraud and to comply with anti-money laundering and other laws and rules that apply to us and to our financial service providers. Accordingly, even if You close Your Stripe Account, we will retain certain Data to meet our obligations. There may also be residual Data that will remain within our databases and other records, which will not be removed.
9. Use of Services by Minors.
The Services are not directed to individuals under the age of thirteen (13), and we request that they not provide Personal Data through the Services.
10. Jurisdiction and Cross-Border Transfer.
Our services are global and Data (including Personal Data) may be stored and processed in any country where we have operations or where we engage service providers, and we may transfer Data to countries outside of Your country of residence, including the United States, which may have data protection rules that are different from those of Your country. However, we will take measures to ensure that any such transfers comply with applicable data protection laws and that Your Data remains protected to the standards described in this privacy policy. In certain circumstances, courts, law enforcement agencies, regulatory agencies or security authorities in those other countries may be entitled to access your Personal Data.
11. Stripe as a Data Processor.
We may collect, use and disclose certain Personal Data about Customers when acting as the User’s service provider. Our Users are responsible for making sure that the Customer’s privacy rights are respected, including ensuring appropriate disclosures about third party data collection and use. To the extent that we are acting as a User’s data processor, we will process Personal Data in accordance with the terms of our agreement with the User and the User’s lawful instructions.
12. Updates to this Privacy Policy and Notifications.
We may change this Privacy Policy. The “Last updated” legend at the top of this Privacy Policy indicates when this Privacy Policy was last revised. Any changes are effective when we post the revised Privacy Policy on the Services.
We may provide You with disclosures and alerts regarding the Privacy Policy or Personal Data collected by posting them on our website and, if you are a User, by contacting You through your Stripe Dashboard, email address and/or the physical address listed in Your Stripe account. You agree that electronic disclosures and notices have the same meaning and effect as if we had provided You with hard copy disclosures. Disclosures and notices in relation to this Privacy Policy or Personal Data shall be considered to be received by You within 24 hours of the time they are posted to our website or, in the case of Users, sent to through one of means listed in this paragraph.
Contact Us
If You have any questions about this Privacy Policy, please contact us at privacy@stripe.com or at:
Stripe, Inc.
185 Berry Street, Suite 550
San Francisco, CA 94107
Attention: Stripe Legal
Sensitive Information. Because email communications are not always secure, please do not include credit card or other sensitive Data (such as racial or ethnic origin, political opinions, religion, health, or the like) in Your emails to us.
For Australian Users. If you are dissatisfied with our handling of any complaint You raise under this privacy policy, You may wish to contact the Office of the Australian Information Commissioner.

Do We Use Cookies?
Yes. We use cookies to enhance your browsing and shopping experience. Cookies are small files or records that we place on your computer hard drive to collect information about your activities on our Sites. There is no personally identifiable information stored anywhere in these files, and they are used by us to enhance your shopping experience and to allow us to serve you better in the future. Cookies transmit information back to our computers and to third party partners with products and services that may be of interest to you. The information captured makes it possible for us (i) to speed navigation, keep track of items in your shopping cart, and provide you with custom tailored content; (ii) to remember information you gave to us so you do not have to reenter it each time you visit our Sites; (iii) to monitor the effectiveness of some of our marketing email campaigns; and (iv) to monitor total number of visitors, pages viewed, and the total number of visitors served. The information collected and used by these processes is anonymous. If you wish to block, erase, or be warned about cookies, that must be done through changes to your browser. If you choose to block, reject or remove cookies, it could affect your ability to use our Site. You will still be able to browse our selection, but will not be able to place orders on our Site. Moreover, by not allowing cookies, your overall Internet browsing experience could be adversely affected.

Do We Aggregate Information?
Yes. We collect non-personal information about how users navigate through our Sites. This statistical information is gathered in order to improve our Sites. This aggregated statistical and navigational information does not include individual names, personal data or account information, so it does not identify you or any other customer.

What is Our Policy with Respect to Data Collection from Children?
We take care to protect the privacy and safety of children. Our Sites are not directed or targeted to children and we do not knowingly collect any personal information from children on our Sites. If we learn that we have obtained personal information from a child under the age of 13, we will use reasonable efforts to immediately delete that data from our records.

Does This Privacy Policy Apply to Social Media Sites?
These terms, in addition to our Terms of Use, apply to users of social media sites managed by us and hosted by third-party providers (e.g., Facebook.com, Twitter.com, LinkedIn.com, etc.) (“Social Media Hosts”). Any suggestions, materials (including without limitation, images, photographs, videos, and sound recordings), ideas or comments submitted to us (“Submitted Materials”) shall be deemed as not confidential. By providing Submitted Materials you grant us an irrevocable and unrestricted license to use, modify, reproduce, transmit, display and distribute such Submitted Materials for any purpose whatsoever, and you represent and warrant to us that no such Submitted Materials violate or infringe upon any copyright, trademark, or any other intellectual property or other rights (including but not limited to defamation or invasion of privacy) of any person or entity. All such Submitted Materials are subject to the DMCA notice-and-take-down procedure described in our Terms of Use. We ask users of our social media sites to be respectful of the larger community by complying with the terms and policies of each Social Media Host. We appreciate and encourage users to contribute comments that are respectful and further discussion on our social media sites, but ask that users avoid making comments that might be considered: confrontational, offensive, discriminatory, profane, off-topic, spam (i.e., unsolicited promotion of a third-party business), anonymous, misleading or fake.
We reserve the right to remove comments or content on our social media sites that fit into any one of the above categories, or for any other reason, to preserve the integrity of our social media sites. We may block further posting on our social media sites by any individual who violates this Privacy Policy or our Terms of Use. We claim no liability in any way connected to the use of or access to our social media sites.

Are Telephone Calls Recorded? No.

Effective Date and Privacy Policy Changes
We may from time to time make changes to our Privacy Policy to reflect changes in our practices. We reserve the right to revise or modify this Privacy Policy in whole or in part at any time. We will inform you of any update to our Privacy Policy by posting the updated Privacy Policy with its effective date on our websites. The effective date is posted at the beginning of the notice. You should check our website frequently to see any recent changes.

Terms of Use
PLEASE READ THESE TERMS OF USE CAREFULLY BEFORE USING OUR SERVICES
By accessing or using Stage Hands Clothing websites (the “Site(s)”), catalogs and other products and services, or contacting our call center representatives (collectively, the “Services”), you signify your agreement to these Terms of Use. This Site is owned and operated by Stage Hands Clothing, Inc. The words “we”, “our”, “us” and “Stage Hands Clothing” refer to Stage Hands Clothing, Inc. and its affiliates and their brands unless a different meaning is evident from the context.
The Services are offered to you conditioned upon your acceptance without modification of all the terms, conditions, and notices set forth herein. Please read these Terms of Use carefully, as they contain important information about limitations of liability and resolution of disputes through arbitration rather than in court. You should also read our {Privacy Policy}, which also governs our relationship. We reserve the right, at any time and in our sole discretion, to change, modify or otherwise alter these Terms of Use. Such changes and/or modifications are effective immediately when posted on our websites. We may email periodic reminders of our Terms of Use, but you should check our website frequently to see any recent changes. Your continued use of our Services after the changes and/or modifications are posted will constitute your acceptance of the revised terms and conditions. If you do not agree to these Terms of Use, please do not use our Services.

ACCEPTABLE USES
You may use this Site only for legitimate shopping purposes or to communicate with us. You may not harm the Site in any way or otherwise use the Site in any improper manner, including, but not limited to hacking into the Site‘s systems, spoofing or faking email headers or slowing or stopping the functionality of the Site. In the event you register and/or purchase product, you agree to: (a) provide true, accurate, current and complete information about yourself as prompted by the registration form. If you provide any information that is untrue, inaccurate, not current or incomplete, or we suspect, for any reason, that such information is untrue, inaccurate, not current or incomplete, we may, in our sole discretion, suspend or terminate your account and refuse any and all current or future use of the Site. To register on our site you will create a password and account designation. You are responsible for all activities that occur under your password or account and you are responsible for maintaining the confidentiality of the password, the account, and for restricting access to your computer. If you are under the age of 18, you may use the Site only with involvement of a parent or legal guardian. You agree to (a) immediately notify us of any unauthorized use of your password or account or any other breach of security, and (b) ensure that you exit from your account at the end of each session. We will not be liable for any loss or damage arising from your failure to comply with this paragraph. We reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in our sole discretion.

RISK OF LOSS
Items purchased from us are made pursuant to a shipment contract. This means that the risk of loss and the title for such items pass to you upon our delivery to the carrier.

RESTRICTIONS ON USE OF MATERIALS
This Site contains copyrighted materials, trademarks and other proprietary information, including, but not limited to, text, photos and graphics, the worldwide rights to which are owned by us, our related entities, parents and our licensors or licensees. You may not use, copy, publish, upload, post (to a bulletin board or otherwise), transmit, distribute, or modify any contents of this Site in any way, except that you may download one copy of such contents on any single computer for your personal, non-commercial use only, provided you do not alter or remove any copyright, trademark, author attribution or other proprietary notices and legends.

DISCLAIMER
THIS SITE AND ANY OTHER SITE THAT LISTS OUR PRODUCTS, AND ALL MATERIALS CONTAINED ON THIS SITE AND ANY OTHER SITE THAT LISTS OUR PRODUCTS INCLUDING ANY OF OUR OTHER SERVICES, ARE DISTRIBUTED AND TRANSMITTED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. WE DO NOT WARRANT THAT: (A) THE CONTENTS OF THIS SITE OR ANY OTHER SITE OR SERVICE THAT LISTS OUR PRODUCTS (INCLUDING PRICING, DESCRIPTION AND OTHER PRODUCT INFORMATION) WILL BE ACCURATE, RELIABLE, CURRENT OR ERROR-FREE, OR THAT ANY ERRORS IN SUCH CONTENTS WILL BE CORRECTED; OR MISTAKES IN PRICING OR OTHER PRODUCT DETAILS WILL BE HONORED; (B) THAT THIS SITE, ANY OTHER SITE OR SERVICE THAT LISTS OUR PRODUCTS OR THE SERVERS THAT MAKE SUCH SITES AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS; OR (C) THAT YOUR USE OF THIS SITE OR OTHER SITE OR SERVICE THAT LISTS OUR PRODUCTS WILL BE UNINTERRUPTED. DESPITE OUR BEST EFFORTS, FROM TIME TO TIME ITEMS ON THIS SITE OR ANY OTHER SITE OR SERVICE THAT LISTS OUR PRODUCTS MAY BE MISPRICED. IF AN ITEM’S CORRECT PRICE IS HIGHER THAN THE LISTED PRICE, WE RESERVE THE RIGHT, IN OUR SOLE DISCRETION, TO CANCEL YOUR ORDER AND NOTIFY YOU OF SUCH CANCELLATION. IF A PRODUCT OFFERED ON THIS SITE OR ANY OTHER SITE OR SERVICE THAT LISTS OUR PRODUCTS IS NOT AS DESCRIBED, YOUR SOLE REMEDY IS TO RETURN IT IN UNUSED CONDITION.

LIMITATION OF LIABILITY
UNDER NO CIRCUMSTANCES AND UNDER NO LEGAL THEORY (INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE) SHALL WE BE LIABLE TO YOU OR ANY OTHER PERSON FOR ANY DAMAGES, WHETHER DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, PUNITIVE OR OTHERWISE THAT RESULT FROM, ARISE OUT OF, OR ARE IN CONNECTION WITH THE USE OF OR ACCESS TO, OR THE INABILITY TO USE OR ACCESS, THIS SITE OR ITS CONTENTS OR ANY OF THE SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS OR LIMITATIONS MAY NOT APPLY TO YOU AND YOU MIGHT HAVE ADDITIONAL RIGHTS.

LINKS
THIS SITE MAY PROVIDE, OR THIRD PARTIES MAY PROVIDE, LINKS TO OTHER WORLD WIDE WEBSITES OR RESOURCES. BECAUSE WE HAVE NO CONTROL OVER SUCH SITES AND RESOURCES, YOU ACKNOWLEDGE AND AGREE THAT WE ARE NOT RESPONSIBLE FOR THE AVAILABILITY OF SUCH EXTERNAL SITES OR RESOURCES, AND DO NOT ENDORSE AND ARE NOT RESPONSIBLE OR LIABLE FOR ANY CONTENT, ADVERTISING, PRODUCTS, OR OTHER MATERIALS ON OR AVAILABLE FROM SUCH SITES OR RESOURCES. YOU FURTHER ACKNOWLEDGE AND AGREE THAT WE SHALL NOT BE RESPONSIBLE OR LIABLE, DIRECTLY OR INDIRECTLY, FOR ANY DAMAGE OR LOSS CAUSED OR ALLEGED TO BE CAUSED BY OR IN CONNECTION WITH USE OF OR RELIANCE ON ANY SUCH CONTENT, GOODS OR SERVICES AVAILABLE ON OR THROUGH ANY SUCH SITE OR RESOURCE.

INDEMNIFICATION
You agree to indemnify, defend, and hold harmless, Stage Hands Clothing its affiliates, and their respective officers, directors, employees, agents, licensors, representatives, and third party providers to the Site from and against all losses, expenses, damages, and costs, including reasonable attorneys‘ fees, resulting from any violation of this agreement by you. We reserve the right to assume, at our sole expense, the exclusive defense and control of any matter subject to indemnification by you, in which event you will fully cooperate with us in asserting any available defenses.

PROMOTIONS
From time to time, we may post a contest, sweepstakes, or other similar promotion (“Promotion”) on our social media websites or the Site. Unless otherwise stated in the Official Rules for such Promotions, and, in addition to and as part of the Terms of Use and Privacy Policy, by participating in any such Promotion you acknowledge and agree to be bound by the following terms:
• No purchase necessary to win;
• Any applicable taxes are to be paid by Promotion winner;
• Void where prohibited;
• Eligibility limited to legal residents of the 50 United States and the District of Columbia who are 18 years of age or older;
• Employees of Stage Hands Clothing, affiliates, subsidiaries and advertising and promotion agencies are not eligible to enter or win;
• Our decisions and/or the decisions of judges with respect to any aspect of the Promotion are final;
• Judges, if any, are qualified to apply the Promotion criteria;
• We are not responsible for lost, late, misdirected, incomplete, inaccurate, delayed, garbled, stolen or illegible entries or postage-due mail;
• Entries in excess of the stated entry limitations will be void;
• Mass entries or mechanical reproductions are void;
• Prizes cannot be transferred, redeemed for cash or substituted, except by Stage Hands Clothing who reserves the right to substitute a prize of comparable or greater value;
• Prizes will not be awarded if we do not receive a sufficient number of eligible and qualified entries;
• Entries must be original and become the property of Stage Hands Clothing upon submission; and
• We reserve the right to verify eligibility qualifications of any potential winner and such potential winner agrees to cooperate in such verification when asked.
• Unless otherwise stated, Promotions are in no way sponsored, endorsed or administered by, or associated with, Facebook or any other Social Media Host (as defined above). You understand that you are providing your information to us and not to Facebook or any other Social Media Host. The information you provide will only be used for the purposes outlined in our Privacy Policy.
• A person who accepts a prize as a winner in any Promotion (as defined below), or posts Submitted Materials to any of our social media websites, except where legally prohibited, such person grants permission for us and our designees to use his/her name, address (city and state), photograph, voice and/or other likeness and, if applicable, prize information for advertising, trade and promotional purposes without further compensation, in all media now known or hereafter discovered, worldwide in perpetuity, without notice or review or approval.

SOCIAL MEDIA SITES AND MOBILE SITES
See Privacy Policy for additional terms governing our Social Media Sites and Mobile Sites

TAXES
We do not collect sales or use taxes in all states. For states imposing sales or use taxes, your purchase is subject to use tax unless it is specifically exempt from taxation. Your purchase is not exempt merely because it is made over the Internet or by other remote means. Many states require purchasers to file a sales/use tax return reporting all of the taxable purchases that were not taxed and to pay tax on those purchases. Details of how to file these returns may be found at the websites of your respective taxing authorities.

JURISDICTION AND GOVERNING LAW
By accessing this Site and/or using our Services, you agree that these Terms of Use shall be governed by and construed in accordance with the laws of the State of Illinois, without giving effect to its conflicts of law principles. No software from this Site may be downloaded, exported or re-exported in violation of any law including, without limitation, to countries that are subject to U.S. export restrictions.

DISPUTES AND ARBITRATION AGREEMENT
Any dispute or claim relating in any way to the Services, including products or services sold or distributed through our websites and catalogs, any dealings with us and our customer service agents, any representations made by us, and/or your use of our websites (including without limitation claims relating to the Terms of Use, Privacy Policy or the unauthorized disclosure of personally identifiable information) will be resolved by binding arbitration, rather than in court, except that you may assert individual claims in small claims court if your claims qualify and so long as the matter remains in such court and advances only on an individual basis. This includes any dispute or claim you assert against our subsidiaries, affiliates and assigns. This also includes any dispute or claim that arose before you accepted these revised Terms of Use.
Unless you proceed with a small claims action, the Federal Arbitration Act and federal arbitration law will apply. There is no judge or jury in arbitration, and court review of an arbitration award is limited. However, an arbitrator can award on an individual basis the same damages and relief as a court (including injunctive and declaratory relief or statutory damages), and must follow the terms of these Terms of Use as a court would.
WE EACH AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED OR REPRESENTATIVE ACTION. Unless we both agree otherwise, the arbitrator may not consolidate more than one person’s claims with your claims, and may not otherwise preside over any form of a representative, consolidated or class proceeding. If the requirements of this paragraph are found to be unenforceable, then the entirety of this arbitration provision shall be null and void except for the waiver of any right to a jury trial described below. Without limiting the foregoing, if for any reason a claim proceeds in court rather than in arbitration, WE EACH HEREBY WAIVE ANY RIGHT TO A JURY TRIAL. We also both agree that either of us may bring suit in court to enjoin infringement or other misuse of intellectual property rights.
Payment of all filing, administration and arbitrator fees will be governed by the American Arbitration Association’s (“AAA”) rules, except as provided in this section.

If your dispute is not resolved by Customer Service, before beginning arbitration, please send written notice describing the claim to the Office of the General Counsel at the following address:

Stage Hands Clothing
1841 West Greenleaf
Chicago, IL 60626

ATTN: General Counsel
Email Sales@StageHandsClothing.com

If the claim has not been resolved within 30 days of sending the notice, you may then commence an arbitration proceeding. The arbitration will be conducted by the AAA under its rules, including the AAA’s Supplementary Procedures for Consumer-Related Disputes. The AAA’s rules and forms are available at www.adr.org or by calling 877-495-4185.

NOTIFYING US OF CLAIMED COPYRIGHT INFRINGEMENT
If you wish to notify us of an alleged copyright infringement for material posted on the Site, to be effective, your notice must be a written communication to our designated agent that complies with Section 512(c)(3) of the U.S. Copyright Act. Please consult your legal advisor. Your notice must include substantially the following:
• A physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.
• Identification of the copyrighted work claimed to have been infringed, or, if multiple copyrighted works at a single online site are covered by a single notification, a representative list of such works at that site.
• Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit us to locate the material. The best method is to provide a URL in the body of an email.
• Information reasonably sufficient to permit us to contact the complaining party, such as an address, telephone number, and, if available, an electronic mail address at which the complaining party may be contacted.
• A statement that the complaining party has a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law.
• A statement that the information in the notification is accurate, and under penalty of perjury, that the complaining party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.

Such written notice should be sent to our designated agent as follows:
Stage Hands Clothing
c/o General Counsel
1841 West Greenleaf
Chicago, IL 60626

ATTN: General Counsel
Email: Sales@StageHandsClothing.com

Please also note that under Section 512(f) any person who knowingly materially misrepresents that material or activity is infringing may be subject to liability.

COUNTER-NOTIFICATION
If you elect to send us a counter-notice, to be effective, your counter-notice must be a written communication to our designated agent that complies with Section 512(g)(3) of the U.S. Copyright Act. Please consult your legal advisor. Your counter-notice must include substantially the following:
• A physical or electronic signature of the subscriber.
• Identification of the material that has been removed or to which access has been disabled and the location at which the material appeared before it was removed or access to it was disabled.
• A statement under penalty of perjury that the subscriber has a good faith belief that the material was removed or disabled as a result of mistake or misidentification of the material to be removed or disabled.
• The subscriber’s name, address, and telephone number, and a statement that the subscriber consents to the jurisdiction of Federal District Court for the judicial district in which the address is located, or if the subscriber’s address is outside of the United States, for any judicial district in which the service provider may be found, and that the subscriber will accept service of process from the person who provided notification under subsection (c)(1)(C) or an agent of such person.
Such written notice should be sent to our designated agent as follows:
Stage Hands Clothing
c/o General Counsel
1841 West Greenleaf, Chicago, IL 60626
Email: Sales@StageHandsClothing.com
Please note that under Section 512(f) of the Copyright Act, any person who knowingly materially misrepresents that material or activity was removed or disabled by mistake or misidentification may be subject to liability. Please also be advised that we enforce a policy that provides for the termination in appropriate circumstances of subscribers who are repeat infringers.

INTERNATIONAL ORDERS
Stage Hands Clothing is currently not offering international sales. We do not currently ship outside the USA.

TERMINATION
All of the Terms of Use are material. Upon any breach by you of any such term, your right to access, download and otherwise use this Site, all materials obtained from this Site and all copies thereof shall immediately terminate.

OTHER
If any of the Terms of Use are unlawful, void, or for any reason unenforceable, then that term shall be deemed severable from the other terms and shall not affect the validity and enforceability of any remaining terms. These Terms of Use constitute the entire agreement between us relating to the subject matter herein.

RETURNS
If you are not satisfied with your purchase you have 30 calendar days from the date you received it to return the item. To be eligible for a return, your item must be unused and in the same condition in which you received it. Include packing slip or email confirmation of sales in all returns.

REFUNDS
Once we receive your item, we will inspect it and notify you that we have received your returned item. If your return is approved, we will initiate a refund to your credit card. You will receive the credit with in a certain about of days depending on your credit card user policy.

SHIPPING
Customer pays all fees associated to a return shipment. Shipping costs are non-refundable.